Customer service - Rma

Please wait..

RETURN MATERIAL REQUEST FORM (R.M.A.).

RMA REQUEST GENERAL CONDITIONS

Dear Customer,
below you can find all information about the procedure and the conditions for the return of material to be repaired or defective.

It is essential to fill in all the fields of the following form, providing detailed information about the defect or the anomaly found. We remind you that we can handle RMA request only for material purchased from DIGIMAX S.r.l.

For out-of-warranty repairs, an analysis will be carried out and a repair quote sent to you. In order to proceed with the repair please sign, stamp and send us back the document for acknowledgement and acceptance.

In the event that the quote is refused, a cost for handling the repair and any shipping costs to the manufacturer will be charged.

RMA requests must be completed with the return address of the goods, a name and a reference e-mail.

To proceed with the return of the material, it is necessary to wait for our return authorization code (RMA N °) that we will communicate to you through our operator within 24 hours from your request.

This code must be applied outside of the package and must be clearly visible.

 

APPLICANT'S DATA
Vat number *: Company *:
Name *: Surname *:
Phone *: Main Email *:

ADDITIONAL DATA
Additional Name 1: Additional Name 2:
Additional Surname 1: Additional Surname 2:
Additional Email 1: Additional Email 2:

TECHNICAL ASSISTANCE DATA
Technical data:
Name of your Technical Reference *: Surname of your Technical Reference *:
Email of your Technical Reference *:

RETURN ADDRESS OF THE MATERIAL SUBJECT TO THE REQUEST
Address *: City *:
Province *: ZIP Code *:
Country *:

PRODUCT DATA In order to facilitate and speed up the analysis, we ask you to insert as many rows as there are pieces that have different problems. In the case of multiple pieces per row, insert the serial numbers separated by a comma.

Type * Part Number (P\N) * Quantity * Serial N° (S/N) *
Per la Garanzia
Separati da virgola		 Delivery Note N°
of purchase *
di acquisto		 Delivery Note date
of purchase *
dd/mm/yyyy
DEFECT DESCRIPTION *
returns will not be repaired without accurate description of the defect
Please indicate the number of pieces to be repaired.
You will be charged a repair handling fee plus shipping, even if under warranty, of €55 if:
   • after the manufacturer's technical analysis, no problem found will be detected
   • after the analysis, the fault is "OUT OF WARRANTY" and the repair estimate is not accepted
   • after the manufacturer's technical analysis, the material out of warranty should be "NOT REPAIRABLE" and therefore ELIMINATED

Usage application *:
Type of load applied *:
Usage temperature *:
Input voltage *:

ATTENTION

A repair management fee will be charged if:
• after the technical analysis by Digimax or the manufacturer, the out-of-warranty material is "NOT REPAIRABLE" (free scrapping in Digimax, any shipping will be charged to the customer).

A charge for handling the repair plus shipping will be charged, even if under warranty, if:
• after the technical analysis by Digimax or the manufacturer, no defect is detected - "No Problem Found"
• after the technical analysis by Digimax or the manufacturer, the fault is found to be "OUT OF WARRANTY" due to third parties and the repair estimate is not accepted by the customer • the problem is due SOLELY to maintenance of the SOFTWARE, e.g. operating system recovery




FILE ATTACHMENT
Select the file from your PC:
PRIVACY AND CONDITIONS
Conditions *: (read all)
Privacy *: (read all)
ATTENTION: The RMA request is valid for 60 days from the moment you receive the return authorization. If after this period the goods have not reached Digimax, the request will be closed automatically.